{"id":1134,"date":"2026-05-20T07:30:19","date_gmt":"2026-05-20T07:30:19","guid":{"rendered":"https:\/\/prothomestacare.com\/prothomesta-clinic\/?page_id=1134"},"modified":"2026-05-20T07:30:19","modified_gmt":"2026-05-20T07:30:19","slug":"refund-cancellation-policy","status":"publish","type":"page","link":"https:\/\/prothomestacare.com\/prothomesta-clinic\/refund-cancellation-policy\/","title":{"rendered":"Refund &#038; Cancellation Policy"},"content":{"rendered":"<p data-start=\"2744\" data-end=\"2852\">At <span class=\"\" data-state=\"closed\"><a class=\"decorated-link\" href=\"https:\/\/prothomestacare.com\/prothomesta-clinic\/\" target=\"_blank\" rel=\"noopener\">Prothomesta Clinic<\/a><\/span>, we strive to provide the best healthcare services to our patients.<\/p>\n<h2 data-section-id=\"1ki19q5\" data-start=\"2854\" data-end=\"2881\">Appointment Cancellation<\/h2>\n<ul data-start=\"2882\" data-end=\"3072\">\n<li data-section-id=\"t89ead\" data-start=\"2882\" data-end=\"2965\">Appointments may be cancelled or rescheduled by contacting the clinic in advance.<\/li>\n<li data-section-id=\"1jkf750\" data-start=\"2966\" data-end=\"3072\">Cancellation requests should preferably be made at least 24 hours before the scheduled appointment time.<\/li>\n<\/ul>\n<h2 data-section-id=\"1us7a8b\" data-start=\"3074\" data-end=\"3090\">Refund Policy<\/h2>\n<ul data-start=\"3091\" data-end=\"3332\">\n<li data-section-id=\"1d9wkts\" data-start=\"3091\" data-end=\"3159\">Refunds, if applicable, will be processed within 5\u20137 working days.<\/li>\n<li data-section-id=\"1g5p6hp\" data-start=\"3160\" data-end=\"3238\">Refunds will be credited to the original payment method used during booking.<\/li>\n<li data-section-id=\"1fp1os6\" data-start=\"3239\" data-end=\"3332\">Consultation charges may be non-refundable once the consultation\/service has been provided.<\/li>\n<\/ul>\n<h2 data-section-id=\"1bejfdd\" data-start=\"3334\" data-end=\"3356\">Failed Transactions<\/h2>\n<p data-start=\"3357\" data-end=\"3537\">If payment is deducted but appointment confirmation is not received, patients should contact the clinic support team. After verification, the amount will be refunded if applicable.<\/p>\n<h2 data-section-id=\"ulu4j5\" data-start=\"3539\" data-end=\"3561\">Contact for Support<\/h2>\n<p data-start=\"3562\" data-end=\"3697\" data-is-last-node=\"\" data-is-only-node=\"\">For any payment, refund, or cancellation related queries, please contact the clinic using the contact details available on the website.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Prothomesta Clinic, we strive to provide the best healthcare services to our patients. Appointment Cancellation Appointments may be cancelled or rescheduled by contacting the clinic in advance. Cancellation requests should preferably be made at least 24 hours before the scheduled appointment time. Refund Policy Refunds, if applicable, will be processed within 5\u20137 working days. 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